We hope you will be delighted with your Colcouture collared top. But if for some reason you need to return or exchange it, then please review the details of our policy on returns and refunds prior to purchase.

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

THE BASICS:

If you want to cancel your order before it has been dispatched contact us immediately at hello@colcouture.com with 'Cancel order' in the heading. If it hasn't been dispatched we'll cancel it and credit your account asap.  If it has already been dispatched, unfortunately you'll have to return it.

If you have chosen a wrong size and want to exchange it for another you can.

If you've changed your mind you can return it for a refund.

If goods are faulty/damaged you can return it for a refund or exchange.

Sorry but since we're so small we can't yet do free returns so you'll need to pay for the postage back. However, if you're exchanging for a different size we will happily send another one out to you at no extra cost. If you get a refund for damaged/faulty goods the return postage will be reimbursed with your refund. 

Download Returns and Exchanges Form.

THE DETAILS:

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with original tag.

To complete your return, please send the top back to: Colcouture Ltd, Wellington Cottage, Donkey Pound Lane, Beech Hill RG72AX United Kingdom.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange your top for a different size, please fill in details on the Returns and Exchange Form  and send this with your item to: Colcouture Ltd, Wellington Cottage, Donkey Pound Lane, Beech Hill RG7 2AX United Kingdom.

If the size you requested is not available we will contact you so you may elect for a refund or where possible select an alternative item at the same price.

Shipping
To return your product, you should mail your product to: Colcouture Ltd, Wellington Cottage, Donkey Pound Lane, Beech Hill RG7 2AX United Kingdom.

We're sorry but you will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable, except in the case of faulty or damaged goods where basic shipping cost will be reimbursed as part of refund. 

International customers must clearly mark their return packages ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to Duty once they reach the UK.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable postal service and insurance. Proof of postage is not sufficient. We don’t guarantee that we will receive your returned item.